Warranty保修期
Do Hito Ishop products come with product warranty?
Selected products may come with a warranty. Information on the product features and warranty is in the website. Where applicable, you will receive the product warranty card and related information when your order is delivered.
Hito Ishop产品具有产品保修期吗？
某些产品可能带有保修。 有关产品功能和保修的信息，请访问网站。 在适用的情况下，您在订购时会收到产品保修卡和相关信息。
Can I view the products before purchasing? 我可以在购买前查看产品吗？
Yes, we have live streaming on our products everyday multiple time in our Facebook. Customers may also browse our website for more product details & T&C.
是的，我们每天在Facebook上多次直播我们的产品。 客户还可以浏览我们的网站以获取更多产品详细信息和条款和条件。
How do I send my products for servicing and repairs? 如何将我的产品送去维修和修理？
You can send your products directly to the authorised Service Centre as listed on your Warranty Card for servicing and repairs. If there is no Warranty Card, you are advised to contact the product manufacturer or distributor directly.
您可以将产品直接发送到保修卡上所列出的授权服务中心进行维修。 如果没有保修卡，建议您直接与产品制造商或分销商联系。
How long does it take to repair my product? 我的产品需要多长时间修理？
The Terms and Conditions for servicing or repairs may vary according to the manufacturer or distributor. As such, it is best to contact the manufacturer or distributor to be sure.
维修或修理的条款和条件可能会因制造商或分销商而异。 因此，最好与制造商或分销商联系以确保。
Do I need to pay for repairs? 我需要支付维修费用吗？
Depends on the T&C of each product. It may come with different policies.
取决于每个产品的条款和条件。 它可能附带不同的政策。
Payment 付款信息
How do I buy from Hito Ishop?
You may place your order during our live streaming thru messenger, thru the url link we provide. You may also place the item directly in our website,
如何从Hito Ishop购买？
您可以通过即时通讯工具通过我们提供的url链接下订单。 您也可以将物品直接放在我们的网站
Do I need to have a Hito Ishop account to make a purchase? 我需要有一个Hito Ishop帐户进行购物吗？
Yes, and advice able to have a account with us so you can trace your order and delivery status.
是的，并且建议能够在我们这里开设帐户，以便您可以跟踪订单和交货状态。
Which payment methods does eShoplive accept? Hito Ishop接受哪些付款方式？
We accept credit card, debit card, ATM transfer, Cash bank in, Stripe, billplz. Any local Malaysian bank transfer can be accepted.
我们接受信用卡，转账卡，ATM转账，银行现金汇款，Stripe，billplz。 可以接受马来西亚当地的任何银行汇款。
Where can I request for an official receipt? 在哪里可以索取正式收据？
When the order is successful, you will received an email include of your order details & invoice. You may also log in to your account profile to download the invoice.
订单成功后，您将收到一封包含订单详细信息和发票的电子邮件。 您也可以登录到您的帐户资料以下载发票。
How do I know if my payment is successful? 我如何知道我的付款是否成功？
For credit card, debit card methods, your bank will inform you during your order whether your payment has been accepted. In addition, for all online or mobile purchases, a SMS or e-mail notification will be sent to you upon the successful completion of your order.
对于信用卡，转账卡方式，您的银行将在您的订单期间通知您是否已接受您的付款。 此外，对于所有在线或手机订购，成功完成订单后，系统也会向您发送短信或电子邮件通知。
Which credit cards are accepted for payment? 可以接受哪些信用卡付款？
We accept Visa, MasterCard and American Express credit or debit cards issued in Malaysia.
我们接受在马来西亚发行的Visa，MasterCard和American Express信用卡或转账卡。
Do Hito Ishop accept COD? Hito Ishop是否接受COD？
At this moment, we do not offer COD payment method, but stay tune for short coming future for more payment methods.
目前，我们不提供COD付款方式，但敬请期待不久的将来使用更多付款方式。
Delivery 发货运输
How do I track my order status? 如何跟踪我的订单状态？
You may trace your order in your account profile, or you may check with our support team: support@eshoplive.asia.
您可以在帐户资料中跟踪订单，也可以与我们的支持团队联系：support@eshoplive.asia。
Does Hito IShop charge a delivery fee? Hito Ishop是否收取送货费？
Basically we offer free delivery to peninsular, and charges base on weight to east Malaysia. Anyhow, there’ll be some products that may have extra delivery charges for peninsular Malaysia. The charges will be stated during live streaming and also our website.
基本上，我们提供马来西亚半岛 (西马) 免费送货服务，并根据东马来西亚的 (东马) 重量收取费用。 然而，有些产品可能会征收马来西亚半岛 (西马) 的额外运费。 这些费用将在直播期间以及我们的网站上说明。
When will my purchase be delivered? 我的订单什么时候发货？
Generally, we delivery to customers at peninsular Malaysia 2 to 3 working days, East Malaysia 5 to 7 working days.
一般情况，对于马来西亚半岛 (西马) 收货时间预计2至3个工作日，在东马来西亚 (东马) 收货时间预计5至7个工作日。
Can I collect my orders directly? 我可以直接上门领取我所下单的物品吗？
Unfortunately, at this moment we do not provide this service.
不好意思，目前我们不提供此项服务。
Returns & Refunds退货及退款
What is Hito Ishop ’s Returns & Refunds policy? Hito Ishop的退货和退款政策是什么？
Each product come with it return policy and will be stated during live & on product page. We provide one to one exchange policy for all products during receiving that proven defect after inspection by our QC team within 7 days.
All refunds will be process in within 30 days after we inspect all related parties and approve the refunds.
All used item can be returns & refunds if is not under manufacturer defects.
For more details, please refer to our product page for each item T&C.
每个产品均附带退货政策，并将在直播和产品页面上注明。 我们会在收到产品时为所有产品提供一对一的交换政策与规则，我们的质量控制团队会在7天之内检查及证明缺陷。
所有退款将在我们检查所有相关方批准后，退款会在30天内处理。
如果不在制造商缺陷范围内，则所有使用过的物品均可作为退货和退款。（我不确定这句）
有关更多详细资料，请参阅我们的产品页面，了解每个条款和条件。
How do I contact Hito Ishop customer service? 如何联系Hito Ishop客户服务？
For online support, please visit m.me/Hito.I.Shop, find us on our Facebook page, or FB Messenger.
更多线上咨询，请浏览m.me/Hito.I.Shop，可在我们的Facebook页面或FB Messenger上找到我们。